Help Center
Find answers to common questions and get help with Mediamatepro.
How to Download
Step-by-step guide to download videos from any supported platform.
Troubleshooting
Common issues and their solutions to get you back on track.
Frequently Asked Questions
How do I download videos?
Simply paste the video URL in the downloader input field and click the Download button. The video will be processed and a download link will appear.
Which sites are supported?
We support 1000+ sites including YouTube, Facebook, Instagram, TikTok, Twitter, Vimeo, and many more. Check our Supported Sites page for the complete list.
Is it free to use?
Yes, Mediamatepro is completely free to use. There are no hidden charges or subscription fees.
Why is my download not working?
This could be due to several reasons: the video might be private, the URL might be incorrect, or the site might not be supported. Try a different video URL or contact support.
Can I download on mobile?
Yes! We have a mobile app available on Google Play Store that includes video downloader and status saver features.
Is downloading videos legal?
Downloading videos for personal use is generally acceptable, but you should always respect copyright laws and terms of service of the platforms you're downloading from.
Troubleshooting Guide
Download button not working
Check your internet connection and ensure the URL is correct. Try refreshing the page.
Video quality is poor
The downloader fetches the best available quality. Some videos may only be available in lower resolutions.
Download stops at 0%
This usually means the video is being processed. Wait a few moments or try a different video.
App not installing
Ensure you have enough storage space and that your device meets the minimum requirements.
Still Need Help?
Can't find what you're looking for? Our support team is here to help.
Contact Support